Terms of Service

Moth Treatment Pros is a trading name of THERMOPEST BED BUG TREATMENT LONDON LTD, a company registered in England and Wales under company number 16317222. Our registered office is 45 Fitzroy Street, 4th Floor, Fitzrovia, London W1T 6EB. In these terms, “we”, “us” and “our” mean that company trading as Moth Treatment Pros.

These terms apply to services booked through Moth Treatment Pros. Read them together with your written quotation, treatment plan and preparation instructions. We will provide the applicable terms before you book. Updates apply to new bookings and do not retrospectively change an existing contract.

1. Services and treatment scope

We provide treatments for carpet and clothes moths, carpet beetles, bed bugs and fleas. Methods may include controlled heat, targeted insecticide applications, ULV fogging and monitoring. Before work starts, we will agree the pest being treated, the rooms or areas covered, the treatment method, planned visits and any relevant limitations.

Heat treatment may be combined with professional insecticides where appropriate. Any additional treatment and its safety instructions will be explained. Treatment controls pests; it does not restore carpets, clothes or furnishings already damaged by them. Monitoring alone is not an eradication treatment.

2. Approved subcontractors

We may arrange for approved, qualified subcontractors to carry out some or all of the agreed work. They may attend in their own branded vehicles or uniform. Where your booking is with Moth Treatment Pros, your contract remains with THERMOPEST BED BUG TREATMENT LONDON LTD. Report service concerns to us so we can investigate and coordinate a response with the attending contractor. Using a subcontractor does not remove your statutory rights against the company you contracted with.

3. Quotes and payment

Your quote will state the work included, the total price, applicable VAT and the agreed programme of visits. Advertised starting prices are not a fixed price for every property. Changes to the agreed scope or price must be explained and agreed before additional work is undertaken.

Payment is due before treatment begins unless we have agreed different payment arrangements with you in writing. For a multi-visit programme, the written quote will explain which visits the payment covers. Any separately chargeable work or return visit must be agreed in advance.

4. Preparation, access and safety

• Give accurate information about the infestation, property, previous treatments and any relevant access or safety issues.
• Follow the preparation instructions provided for your treatment, including instructions for heat-sensitive items, valuables, clutter and access to affected areas.
• Provide access at the agreed time and tell us promptly if you cannot do so.
• Ensure occupants and pets leave treated areas when instructed. Do not re-enter until the technician confirms it is safe.
• Where insecticides are applied during or after heat treatment, remain outside the treated rooms for at least four hours after completion, or longer if the product-specific or technician’s instructions require it. Heat-only treatments have their own cooling and safe re-entry instructions.
• Follow all cleaning, ventilation, monitoring and aftercare instructions, and allow access for agreed follow-up visits.

If inadequate preparation or restricted access prevents safe or effective treatment, we may pause or rearrange the work. We will explain the reason and any reasonable charge arising from costs actually incurred. Consumer cancellation and refund rights continue to apply.

5. The 60-day return guarantee

Where included in your written quotation, our 60-day return guarantee provides assessment and appropriate further treatment at no extra charge for continuing activity of the pest originally treated, subject to the conditions below. It is a return-treatment commitment, not a promise that every property will remain pest-free. Your quotation will identify the covered areas and the date the guarantee starts, including for multi-visit programmes.

• The agreed treatment must have been completed across all areas identified as necessary.
• Report continuing activity within the 60-day period and provide reasonable evidence, such as photographs or video of live insects, larvae or monitoring results. Old carpet or clothing damage alone does not establish continuing activity.
• Provide access for assessment and any appropriate follow-up work, and follow preparation and aftercare instructions.
• We will decide the suitable follow-up method following assessment. This may be targeted insecticide treatment, further heat treatment or another appropriate part of the agreed pest-control programme; a repeat whole-property heat treatment is not automatic.
• The guarantee applies to the original customer, property, treated pest and agreed treatment areas and is not transferable.

The guarantee does not cover a new infestation introduced after treatment, or continuing activity caused by untreated areas excluded from the agreed work, inaccessible harbourage, structural issues or failure to follow relevant preparation or aftercare instructions. Any exclusion must relate to the cause of the continuing problem.

For flats, apartments, hotels, terraced properties and other connected buildings, new activity coming from untreated neighbouring premises or shared areas is excluded. The property type alone does not remove cover for a continuing infestation within the properly treated areas. We will identify any known limitation before booking. If a requested visit falls outside the guarantee, we will explain why and agree any price before undertaking chargeable work. The guarantee is additional to your statutory rights.

6. Cancellations and rescheduling

For cancellation of a booking before treatment, giving at least 72 hours’ notice entitles you to a full refund of payment for that booking. Contact us promptly if you need to change an appointment.

Outside any applicable statutory cancellation right, cancellation with less than 72 hours’ notice may incur a charge reflecting our reasonable net loss caused by the cancellation, capped at £480 including VAT (£400 plus VAT at 20%) and no more than the agreed price of the cancelled service. We will account for costs saved and any replacement booking, explain the calculation on request, and refund the balance of advance payments. This is a maximum, not an automatic flat charge.

7. Consumer cancellation rights and refunds

If you are a consumer booking online, by phone or away from our business premises, you will normally have a statutory 14-day cancellation period from the day after the service contract is made, subject to applicable legal exceptions. To cancel, send us a clear statement by email, phone or post using the contact details below.

If you want work to start during that period, we will obtain your express request and provide the required information before starting. If you then cancel, you may have to pay a proportionate amount for work supplied, where the law permits. The right to cancel is lost once the service has been fully performed only where the required consent and acknowledgement were obtained. A request for an early appointment does not by itself remove these rights. Any statutory refund will be made within the legally required period.

After a service is completed, a change of mind alone does not normally create a refund entitlement. If the agreed service was not supplied with reasonable care and skill, your legal remedies, including repeat performance or an appropriate price reduction where applicable, remain available. The contractual cancellation charge and guarantee do not replace those rights.

8. Care of your property and liability

We will use reasonable care and skill when delivering the agreed services. We are not responsible for pest damage that existed before our work, or loss caused by an unrelated pre-existing defect, except to the extent our own breach or negligence causes or worsens the loss. Tell us promptly about any suspected treatment-related damage so we can investigate.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability or consumer right that cannot lawfully be excluded or restricted. We remain responsible for losses for which the law makes us liable; the price of the treatment is not an automatic cap on a consumer’s claim.

9. Complaints and contact

Contact Moth Treatment Pros at office@mothtreatmentpros.co.uk or 07853 184319. Include your booking reference, treatment date, property address and details of the concern. Written correspondence may be sent to THERMOPEST BED BUG TREATMENT LONDON LTD at the registered office above. We will investigate with the attending technician or subcontractor and explain the proposed next steps.

10. Governing law and privacy

These terms are governed by the law of England and Wales. This does not remove mandatory protections or court rights available to a consumer in their place of residence. Personal information is handled as described in our Privacy Policy.

Last updated: 17 September 2026. These terms apply to new bookings from this date and do not retrospectively change existing contracts.